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1. What is the main role of a car care specialist?
(Required)
a. To ensure the top wash package is sold.
b. To qualify cars and ensure the vehicles are safely loaded onto the conveyor.
c. To qualify cars and ensure the vehicles are loaded as fast as possible.
d. None of the above.
2. When in doubt about a safety concern, hit the______ button.
(Required)
a. Send Car
b. Prep Gun
c. Extra Roller
d. E-Stop
3. When loading car, how many activations do you need to activate an automatic roller up?
(Required)
a. 1
b. 2
c. 3
d. 4
4. Why is it important to make eye contact while loading a vehicle?
(Required)
a. You want the customer to follow your instructions.
b. You can properly and safely load them onto the conveyor.
c. Make a personal connection with the customer.
d. All of the above.
5. What are the two main goals of CCS?
(Required)
a. Load vehicle safely and efficiently.
b. Safely guide vehicles onto the conveyor and up-sale.
c. Sell membership and top wash packages.
d. None of the above.
6. Which parts of the vehicle do you spray bug prep on?
(Required)
a. Front bumper, rocker panels, side mirror, tires, back window.
b. Front bumper, rocker panels, windshield.
c. Front bumper, windshield, side mirror, tires.
d. Front bumper, windshield, side mirror.
7. Which PPE gear is required for CCS?
(Required)
a. Face mask.
b. Gloves.
c. Non-slip shoes.
d. Ear plugs.
e. Both C & D.
8. When can you use the prep gun?
(Required)
a. When the vehicle is slightly dirty.
b. When the vehicle has excessive mud.
c. On every vehicle that enters the car wash.
d. When the customer requested.
e. Both B & D
9. What is the result of a well processed line?
(Required)
a. Increased volume.
b. Safely loaded vehicles.
c. Increase revenue.
d. All of the above.
10. A customer hopped a roller after the roller pop up, what should you do?
(Required)
a. Hit ‘Extra Roller’ on the push pad.
b. No need to do anything.
c. Hit ‘E-Stop’
d. None of the above.
11. What is the hand signal for rock chipped windshield?
(Required)
12. What is the hand signal for cracked windshield?
(Required)
13. What can you do during “down-time”?
(Required)
a. CCS Checklist.
b. Help CSA with their checklist.
c. Take a break.
d. Sell memberships.
14. After you’ve successfully loaded a truck on the conveyor, you realized there are some loose items in the trunk bed. What should you do?
(Required)
a. Nothing at all, it’s too late to do anything now.
b. Hit the E-Stop, let the customer step out the vehicle to remove their items.
c. Hit the E-Stop, let the customer knows that he/she has some loose items, and offer to remove it for them.
d. Hit the E-Stop, tell the customer to back out the tunnel, and let he/she remove the items themselves.
15. As a car is driving up, you noticed the front license plate is loose. What should you do?
(Required)
a. Stop the customer before entering the tunnel and offer to tape the license plate.
b. Leave it as is and load the customer onto the conveyor.
16. You noticed a truck with extended side mirrors about to enter the tunnel. What should you do?
(Required)
a. Leave it as is and load the customer onto the conveyor.
b. Stop the customer before entering the tunnel and offer to fold the side mirrors in for the customer.
c. Refund the customer and ask he/she to exit.
d. None of the above.
17. What is the NoPileups Live View?
(Required)
a. Displays the status of the tunnel at a glance.
b. Shows live footage from every camera used by NoPileups.
c. Monitor vehicles does what it’s supposed to do while going through the wash.
d. All of the Above.
20. If a customer hopped roller during the wash, and NoPileups stop the tunnel. What should you do?
(Required)
21. If a customer drive-out of the tunnel early, and NoPileups stop the tunnel. What should you do?
(Required)
24. What can you use to clean NoPileups cameras?
(Required)
a. Use a broom or a brush.
b. Pressure wash the camera.
c. Use a razor blade or other abrasive tool.
d. Glass cleaner and a paper towel.
25. When a truck with an extended tow hitch comes into the tunnel, which retract is appropriate?
(Required)
a. Front
b. Rear
c. Top Brush
d. Tire Shine
26. When a car with a ski roof rack on top comes into the tunnel, which retract is appropriate?
(Required)
a. Front
b. Rear
c. Top Brush
d. Tire Shine
