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1. Waterfly Car Wash believes in:
(Required)
a. Hard sales
b. Getting customer to ask question
c. No sales
d. None of the above
2. What is included in the First-Class Wash?
(Required)
3. What is included in the Business Wash?
(Required)
4. What is included in the Economy Wash?
(Required)
5. What is the importance of a pitch?
(Required)
a. To help customer understand our car wash
b. To explain the wash packages
c. To help our sales
d. All of the above
6. What do we sell?
(Required)
a. Car wash
b. Wax
c. Pride of Ownership
d. Soapy water
7. Describe the brush material we use.
(Required)
8. What is ceramic shield?
(Required)
9. Explain the differences between the wash packages without using industry jargon words.
(Required)
10. What is a Frequent Flyer Program?
(Required)
a. A 12-month club plan for unlimited washes.
b. A monthly subscription-based membership for unlimited washes.
c. A 6-month club plan for unlimited washes.
d. A 9-month club plan for unlimited washes.
11. What are the terms and condition for a Frequent Flyer Pass?
(Required)
12. What are some required agreements before signing a customer up for a Frequent Flyer Pass?
(Required)
13. How can a customer cancel their Frequent Flyer plan?
(Required)
a. Email us.
b. Call us.
c. Write us.
d. Come into our site.
e. All of the above.
14. What is triple conditioner?
(Required)
a. A soap to clean the vehicle while providing a shine.
b. A type of wax.
c. A soap that helps expedite the wash.
d. A detergent.
15. What is RFID Sticker?
(Required)
a. A sticker used to read the car wash.
b. A radio frequency identification sticker.
c. A sticker for members only.
e. All of the above.
16. What do Flash Dryers do?
(Required)
a. Protect your paint.
b. Blast off product after the “Spot Free”.
c. Blast off product before the “Liquid Shine”.
d. Flash the cars paint.
17. What is Liquid Shine?
(Required)
a. UV protectant.
b. Tire Glosser.
c. Carnauba Wax.
d. Wheel Blaster.
18. What is a conveyor?
(Required)
a. A rail that located in the vacuum lot.
b. A rail that has wheel divots to hold the car in place.
c. A rail that has chains and rollers to push the car through the tunnel.
d. A rail that doesn’t move at all.
20. How many retracts do we have?
(Required)
a. 1
b. 2
c. 3
d. 4
22. If your XPT screen is not touchable, what should you do?
(Required)
a. Ask a supervisor/manager for help.
b. Closed the lane & restart XPT.
c. Leave it as is.
d. Wait for someone else to fix it.
23. How many types of Fast Pass Sticker do we have?
(Required)
a. 1
b. 2
c. 3
d. 4
24. Where should you apply the Fast Pass Sticker?
(Required)
a. Wherever the customer requested.
b. Lower driver’s side windshield corner.
c. Upper driver’s side windshield.
d. Lower passenger’s side windshield corner.
25. Customer do not want a Fast Pass sticker on their windshield. What should you do?
(Required)
a. Give them a sticker without installing it on their windshield.
b. Ask a manager.
c. Cannot sell them a Frequent Flyer pass.
d. None of the above.
26. When should you use the external Fast Pass sticker?
(Required)
