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1. What are the primary duties of a VLA?
(Required)
a. Help navigate traffic
b. Answer customer questions
c. Keeping the lot clean
d. Quality control
e. All of the above
2. How many vacuum stalls are there?
(Required)
a. 10
b. 12
c. 15
d. 18
3. How often do we sweep the lot?
(Required)
a. Once a day
b. Twice a day
c. When we closed
d. Every hour as needed
4. What do we do if the vacuums are clogged?
(Required)
a. Check to see where is the clogged at. Open that area to unclog.
b. Let a manager or supervisor know
c. Close down that vacuum stall
d. None of the above
5. If a customer told you that they accidentally vacuumed up an item that they wanted back, what should you do?
(Required)
a. Shut off all vacuums and find that item right away for the customer
b. Open the canisters without turning the vacuum off
c. Ask the customer to pull open the canister and look inside for the item themselves
d. Take down customer contact information, and the description of the item. Let the customer knows the closing teams will look for it when we closed.
6. How do we properly install a Fast Pass sticker?
(Required)
a. Ensure the customer gives you their receipt as proof of the Frequent Flyer purchase
b. Hand the customer the Fast Pass sticker to install themselves
c. Put the Fast Pass sticker either inside/or outside (depends on which type you use) of the windshield in the lower driver’s side corner
d. Both A & C
e. None of the above
7. How many times a day do we check for potential problems with vacuums?
(Required)
a. Once a day
b. Twice a day
c. When we closed
d. Every hour as needed
8. If you see a child or kid playing with air guns, what should you do?
(Required)
9. Why is it important to keep the lot clean and tidy?
(Required)
a. Maintain a professional and inviting establishment
b. Maintain good customer perception
c. Increase profits
d. All of the above
10. What are you checking for when you’re doing Quality Control?
(Required)
11. As you were doing a lot sweep, you noticed a vehicle’s back was still dirty after the wash. What should you do?
(Required)
12. An angry customer approaches you, stating that our car wash has damage his/her car. What should you do?
(Required)
13. You noticed there is a vehicle that had the music on a bit too loud. What should you do?
(Required)
a. Enjoy the music
b. Politely ask the customer to turn the volume down
c. Let a manager/supervisor know
d. None of the above
14. What should you be doing during “down-time”?
(Required)
a. Help the CSA sell some membership
b. Do your daily checklist
c. Help the CCS with their checklist
d. Take a break
15. A customer stated that the wash did not clean the car too well. What should you do?
(Required)
a. Apologize, inspect the vehicle profile, and offer the customer a rewash
b. Apologize
c. Direct the customer to speak to a manager/supervisor instead
d. None of the above
